Terms and Conditions of Use

Substitution Policy


Payment Options

FLORIST GUMP provides you with several different payment options for your convenience.

  • CREDIT CARD American Express, Visa and MasterCard
  • ONLINE DIRECT DEPOSIT - please call and allow 24 hours before we can release delivery of your gift
  • CORPORATE ACCOUNTS (Subject to approval prior to ordering)

Credit cards and PayPal allow same day delivery of you order as your payment can be processed immediately.

Direct Deposit

Please call and we need 24 hours for the funds to appear in our account prior to making delivery

Corporate Accounts

FLORIST GUMP also offers monthly accounts to approved corporate customers. To set up an account for your business simply contact FLORIST GUMP 97914929 to discuss your needs.

Terms and Conditions

FLORIST GUMP provide their services to you in accordance with the following conditions. If you visit, on-line shop at FLORIST GUMP, you accept these conditions.

On-line Pictures and substitutions

By accepting our terms and conditions you are agreeing to the following:-

Our photos show opened blooms for photographic purposes, we send the majority of our flowers out in bud form and may not appear as full as the picture, they will need time to open to show there full beauty.

At times we may have to substitute flowers (due to their seasonal availability) and or containers to equal value and Florist Gump has the right to do so. In extreme cases we will notify you (the customer) via email that a substitution may need to be made.

Except where noted otherwise, the price displayed for products on our website represents the full retail price listed on the product itself. Prices are quoted in Australian Dollars unless otherwise noted. Delivery is added on at checkout.

While every effort is made to ensure the product and colour selected will be used, circumstances may arise due to seasonal availability where containers and flower colours and varieties may be substituted with that of the same value and suitability.  By continuing on with your purchase you allow Florist Gump to make substitutions we feel best suited for the arrangement, making it as similar as possible to the original picture

At Florist Gump Bunbury, our commitment is to create stunning floral arrangements that leave a lasting impression. Our substitution policy aims to uphold this commitment while adapting to unforeseen circumstances. We value the trust our customers place in us and assure them that their satisfaction is our top priority.


Plants are seasonal and subject to availability.  If required and to avoid hold ups with delivery we will make a suitable substitution on your part.  If the plant is a flowering plant, we will try and sub with a flowering plant as an example. 

FLORIST GUMP respects your privacy and we are committed to the protection of your personal information. As such, the information we collect from you is strictly confidential.

  • Delivery time frame -  orders can only be placed up to 90 days in advance

What information we collect and how we use it

While using this website we may request certain personal information to facilitate placing an order. This may include your:

  • Name
  • Address
  • Contact numbers
  • Email address
  • Credit card details and
  • Recipient details

We use this information in various ways: to communicate with you regarding your order, to facilitate delivery of your order and to receive credit card authorisation.

Security of your personal information

All information we collect is encrypted and transmitted to FLORIST GUMP using SSL technology.

Disclosure of information

We will not reveal, disclose, sell, distribute, rent, licence, share or pass that information on to any third parties outside of this company, unless you have personally authorised us to do so or if required by law.