Delivery Information

**** Important Information - You must input the delivery details, including suburb and postcode correctly ****

Our system will let you know if the areas you want a delivery to is not available for that day. By changing the address and postcode to allow the order to get through our system does not guarantee your order will be delivered. We deliver to country towns outside of Bunbury daily, however they can only go overnight for delivery Tuesday to Friday only. Please see list below which give details on certain areas. Please give us a call if you are unsure.

Same Day Delivery

Same day delivery is available throughout Australia on orders placed before 10am in the area of delivery. However, rural, restricted and remote delivery areas are the exception and you will be notified of any changes to the delivery date.

We only do one delivery run per day, leaving at approx 12.30pm, and on the occasional request we may be able to get something out in the morning. You will need to contact us and discuss your requirements, there is no guarantee we can do this, but we are happy to discuss on an individual basis. Time consideration is given to Funerals and Schools as long as appropriate time has been given.

We cannot do special requests for Valentine's Day or Mother's Day, due to the volume of orders, these deliveries will all start from 8.30am.

United Kingdom orders placed before 12:00pm in the area of delivery. Same day delivery can be available on orders placed after these times, but it is not guaranteed.

Please note some rural and restricted delivery areas do not have same day delivery.

Weekend Delivery

All orders need to be placed by 9am Saturday morning for weekend delivery. Saturday Same day delivery of flowers by a Florist can be arranged throughout most of Australia. However, rural, restricted and remote delivery areas are the exception and you will be notified of any changes to the delivery date.

New Zealand, United Kingdom and Republic of Ireland if the order is received before 10am in the are of delivery- Rural, restricted and remote deliveries may not have Saturday deliveries.

Sunday delivery for flowers is generally not available in any country. If Sunday delivery is preferred, it is advised that you make prior arrangements for this delivery with Florist Gump. Mother's Day is the exception.

As most couriers do not work on public holidays delivery of flowers is generally not available on public holidays. Orders received on public holidays will be delivered on the next working day - without notice to the customer. A list of public holidays can be found here https://www.officeholidays.com/countries/australia/index.php.

Delivery Areas - same day ordered before 11am (all school deliveries need to be in prior to 10am (preferrably the day before) as they need to be on the morning AM delivery run, so as to deliver in school hours)

Bunbury, Eaton, Australind, Marlston Hill, College Grove, Withers, Glen Padden, Glen Iris, Gelorup, Kingston, Leschenault, Clifton Park, Millbridge, Treendale, Roelands, Pelican Point, Picton, Sanctuary, Dalyellup, Davenport, Picton East, Usher, Vittoria, Grand Canals

Third Party Couriers and out of town areas

Other areas are delivered by a third party courier service and the delivery fee is $25.00 inc GST. We cannot guarantee times for all outer areas, but, we will do our best to keep you informed of its progress
Please allow 24hours for third party courier delivery.
Please note: We do not offer Third party courier service on weekends, however please call and discuss this as some areas may be available and will be assessed on a case to case basis.
Out of town areas that are not available for same day delivery will be sent overnight on week days Tuesday to Friday (orders MUST be received by 12pm Monday to Thursday for delivery from Tuesday to Friday), with no Saturday delivery's to most areas with reference NS - Margaret River (NS), Yallingup(NS), Dunsborough (NS), Donnybrook (NS) Busselton, Capel (NS), Quindalup (NS), Metricup (NS), Vasse (NS), Yelverton (NS), Boddington (NS), Cowaramup (NS), Bridgetown (NS), Augusta (NS), Balingup (NS), Witchcliffe (NS). We may have missed some areas so please feel free to contact us if you are unsure.

Specified Delivery Times

We cannot deliver to specific time requests. If you make a request we will try our best for you, however, this is not a guaranteed service as we are at the mercy of delivery drivers, natural disasters, traffic overloads and product holdups.

If no one is home

On delivery, if no one is home, the flowers will be left somewhere safe, out of direct sunlight and out of sight of passing traffic. If you do not wish for the flowers or gifts to be left if no one is home, please advise in comments and the flowers will be returned to the store and will be available for collection. We will leave a note informing the recipient where the flowers are. If you would prefer us to redeliver an extra delivery charge equal to the one paid will be required prior to redelivery.

If your order is out of town and an outsourced courier has been used then we give the courier company the Authority to leave your gift unattended. The flowers cannot be returned from these locations.

Returns & Refunds

Florist Gump is committed to providing the best quality flowers and the finest designs. Our aim is to deliver your order as close to the design selected.

There may be occasions where you have concerns regarding your order meeting expectations. In these circumstances we suggest you contact Florist Gump directly as soon as possible to discuss a favourable resolution to your concerns. Flowers should last between 3-7 days. It is imperative that your flowers get water and are not exposed to elements such as heat in order to prolong their lifespan. Please keep any flowers you are not happy with as we may need to have them returned to us to assess any problems.

Refunds will only be given if we have proof of your problem, and we agree that the problem exists. Photo evidence is essential and non negotiable. A refund will only be issued if it is the only suitable outcome for both parties. All complaints (with proof attached) must be made within 3 days of delivery.

A full refund will be available in the instance of major faults/defects as per Australian Consumer Law

Order Cancellations

If for any reason an order needs to be cancelled, please contact FLORIST GUMP as soon as possible.

Cancellations Conditions

Orders which have left with our couriers cannot be cancelled.
Orders which have not yet been prepared by our florists may be cancelled.
Re-Delivery may incur a further delivery charge