FAQs

Florist Gump has a network of florist around the world and can deliver to almost anywhere in the world. Products, packaging and or containers may vary from florist to florist.

Delivery areas in WA are: Abbey (6280), (6280), Acton Park (6280), Alexandra Bridge (6288), Allanson (6225), Ambergate (6280), Anniebrook (6280), Argyle (6239), Augusta (6290), Australind (6230), Barragup (6210), Baudin (6284), Binningup (6233), Bowelling (6225), Boyanup (6237), Bramley (6285), Brookhampton (6239), Bunbury (6230), Busselton (6280), Capel (6271), Carbunup River (6282), Carey Park (6230), Collie (6225), Cooloongup (6168), Cowaramup (6284), Dalyellup (6230), Dardanup (6236), Donnybrook (6239), Dunsborough (6281), Eastbrook (6260), Eaton (6230), Erskine (6210), Falcon (6210), Ferguson (6236), Flinders (6290), Florida (6210), Garden Island (6168), Gelorup (6230), Geographe (6280), Halls Head (6210), Harvey (6220), Hillman (6168), Karridale (6288), Ludlow (6271), Mandurah (6210), Margaret River (6285), Marybrook (6282), Mcalinden (6225), Meadow Springs (6210), Metricup (6282), Mornington (6221), Noggerup (6225), Osmington (6285), Paradise (6236), Paynedale (6239), Peel (6210), Pemberton (6260), Peron (6168), Picton East (6229), Picton (6229), Quindalup (6281), Redgate (6285), Rockingham (6168), Roelands (6226), Rosa Brook (6285), Rosa Glen (6285), Ruabon (6282), Shotts (6225), Siesta Park (6282), St John Of (6230), Treesville (6225), Turkey Point (6230), Vasse (6282), Wellington (6236), Wellington Mill (6236), Willyabrup (6280), Wokalup (6221), Worsley (6225), Yallingup (6282) and Yarloop (6218)

Orders must be placed by 2pm (AEST) Monday - Friday and by 9 am (AEST) Saturday to guarantee same day delivery to local areas only (please see below a list of local areas)

All deliveries outside of the the Bunbury and Surrounding areas need to be placed by 9am Monday – Friday for same day delivery. Some areas are restricted for Saturday deliveries.

Local areas are - Bunbury and surrounds include, Bunbury, Eaton, Withers, Glen Iris, Australind, Leschenault, Eaton, Gelorup, Mangles, Clifton Park, Kingston, Vittoria Heights, Millbridge and Glen Huon.

If the recipient is not home when the delivery is made the flowers will be left at the recipients front door, if special circumstances do not allow us to do so, we will leave a card in the letterbox and advise the recipient to contact Florist Gump for collection of the item.
We will contact the customer who ordered the flowers and if the product needs to be redelivered an extra charge may be incurred, this will be at Florist Gumps discretion.
 

We will contact you (the customer) via email to inform you of issues that may arise due to delivery time frames, especially in areas where we rely on a third party courier.  If the flowers are for a special date like a birthday or anniversary we will try and organise the delivery to arrive early rather than late.  If it is to arrive late we will give you a courtesy call to ask further instructions from you.

SUBSTITUTIONS

Florist Gump Policy

Flowers are a natural product and subject to seasonal and practical availability, it may be necessary for our Florists to make substitutions to flowers, packaging and merchandise in order to deliver orders on time or where flowers or products are temporarily unavailable.

In the case where a specific flower type or colour is unavailable within the given time frame of delivery, substitutions may be made for flowers of a similar shape, size and value. Different flower types and colours may be used if the overall effect of the arrangement is maintained.

All substitutions will be made with appropriate products to the same value or greater than the original order.